Welcome to Havenmore Housing Association CIC’s Information Hub. This page explains how we allocate housing, manage tenancies, set and explain charges, maintain our properties, and ensure tenants understand their rights.
Audio overview of the Information Hub. Duration approximately 2.5 minutes. Download MP3.
Fair & Transparent Housing Allocation
We allocate housing in partnership with local authorities and referring organisations. Each placement is based on a needs-led assessment to ensure the accommodation is suitable for the individual, including property type, accessibility, and sustainability of the tenancy.
- Local authority housing, social care and commissioning teams
- Housing Benefit teams where supported housing claims are required
- Care and support providers to coordinate housing and support arrangements
Affordability & Financial Information
We aim to ensure that housing costs are clearly explained and structured appropriately. Rent and service charges are set out in tenancy documentation, with a clear distinction between eligible and ineligible elements where applicable.
- Guidance on Housing Benefit and supported housing claims
- Explanation of rent, service charges, and payment responsibilities
- Signposting to independent financial advice and local support services
Emergency Maintenance & Property Management
We are responsible for maintaining safe and compliant housing. Emergency repairs are prioritised, and planned maintenance is carried out to ensure properties remain safe and suitable.
- Emergency response arrangements for urgent issues such as loss of power, water or security
- Statutory safety checks (fire, gas, electrical and other compliance requirements)
- Planned and responsive repairs
Tenant Rights & Dispute Resolution
We are committed to ensuring tenants understand their rights and responsibilities. Tenancy agreements are provided in writing and explained in clear language.
We are reviewing our tenancy documentation and information in line with the Renters’ Rights Act 2025 and wider housing regulation changes.
- Clear written tenancy agreements and supporting information
- Transparent rent setting and review processes
- A formal complaints process with defined timescales
- Access to escalation routes, including the Housing Ombudsman where applicable
- Support for tenants to involve family members, advocates or representatives where needed
Housing Stability & Community
Stable housing supports independence and wellbeing. Havenmore’s role is to provide and manage the home environment, while working alongside care providers and other professionals involved in each tenant’s support.
- Maintaining a safe and stable housing environment
- Working with external providers to support tenancy sustainment
- Encouraging appropriate engagement with the local community
Our Commitment to Quality
We review our services regularly through feedback, internal checks and engagement with local authorities and partners. This helps ensure our housing management remains safe, effective and aligned with current regulatory expectations.
Contact
- Email: housing@havenmorehousing.org.uk
- Phone: 0207 664 8955