Havenmore

Tenant Rights & Responsibilities

This page explains your rights as a tenant and your responsibilities in your home. It applies to all Havenmore tenants and is supported by your tenancy agreement and our policies.

Clear expectations Tenant rights Fair responsibilities

Your rights as a tenant

  • To live in your home safely – we maintain the property and carry out required safety checks.
  • To quiet enjoyment – you can live in your home without unnecessary interference.
  • To be treated fairly and with respect – regardless of background or circumstances.
  • To clear information – about rent, charges, repairs and services.
  • To request repairs – and have them handled within reasonable timescales.
  • To complain – without fear of being treated unfairly.
  • To privacy – we only enter your home with notice unless there is an emergency.
  • To support accessing benefits – where this relates to your housing.
  • To reasonable adjustments – if you have a disability or additional needs.

Your responsibilities

  • Pay your rent – on time and in line with your agreement.
  • Use the property as your home – and not sublet or misuse it.
  • Report repairs early – to prevent issues getting worse.
  • Allow access – for repairs and safety checks.
  • Keep your home clean and safe – including basic upkeep.
  • Respect neighbours – avoid noise, harassment or anti-social behaviour.
  • Follow house rules – where you live in shared accommodation.
  • Tell us about changes – including benefits, risks or contact details.

Working with support providers

In supported housing, housing and care are separate.

  • Havenmore provides housing, tenancy management and Intensive Housing Management.
  • Care providers deliver personal care and daily living support.
  • We work together so services are joined up, but your tenancy is independent of care provision.

If things go wrong

  • Report issues early so we can resolve them quickly.
  • Use the Complaints process if you are unhappy.
  • We aim to resolve issues fairly, transparently and in a timely way.

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