Why we exist

Havenmore Housing Association CIC is a not-for-profit Community Interest Company. We provide safe, suitable and well-managed homes for adults with additional needs, including learning disabilities, autism and mental health conditions. Any surplus is reinvested into our homes, safety standards, housing management services and tenant wellbeing.

Audio summary of Our Purpose page. Duration approximately 2 minutes. Download MP3.

What this means
  • Housing and tenancy management are our core focus.
  • We reinvest in property standards, safety, compliance and the tenant experience.
  • We work transparently with tenants, families, representatives, local authorities and professionals.

What we do

  • Housing and tenancy management: allocations, sign-ups, tenancy information, tenancy sustainment, rent, service charges and Housing Benefit liaison where applicable.
  • Property and compliance: health and safety checks, planned works and responsive repairs, delivered through approved contractors and coordinated by Havenmore.
  • Intensive housing management: enhanced housing management activity linked to tenancy sustainment, property use, communication, housing risk and coordination with relevant professionals.
Not-for-profit CIC Supported housing Tenant-centred

How we work with care and support

Havenmore is the housing provider. We do not provide regulated personal care. Where tenants receive care or support, this is arranged and delivered separately by the relevant care or support provider. We work with those providers, local authorities, families and professionals so that the housing arrangement is properly coordinated while roles remain clear and accountable.

Tenancy rights and information

We are reviewing our tenancy documentation, website content and tenant information in line with the Renters’ Rights Act 2025 and wider housing regulation changes.

Tenants will be given clear written information about their tenancy, rent, service charges, repairs, complaints process, safety responsibilities and rights. Where a tenant needs help to understand information, we will support appropriate involvement from family members, appointees, advocates or authorised representatives.

Governance, quality and transparency

  • We operate under the Companies Act 2006 and Community Interest Company framework.
  • Our policies cover safeguarding, health and safety, complaints, equality, data protection, repairs, tenancy management and housing standards.
  • We are developing our governance, policies, evidence base and operating controls to support future Registered Provider readiness.
Key points from our Statement of Purpose
  • Not-for-profit CIC: any surplus is reinvested into homes, safety, compliance and tenant wellbeing.
  • Supported housing model: we provide housing and intensive housing management to help tenants sustain suitable accommodation.
  • Clear roles: Havenmore provides housing and tenancy management; care and personal support are arranged and delivered separately by relevant providers.
  • Who we house: adults with additional needs, including learning disabilities, autism and mental health conditions, usually referred by local authorities or professional partners.
  • Quality and compliance: relevant policies and procedures are kept under review and updated as our services and legal duties develop.

Statement of Purpose

Our Statement of Purpose sets out our objectives, legal framework and operating model in more detail. We keep this document under review as our services, policies and regulatory position develop.

View Statement of Purpose (PDF)

Accessibility

We can provide information in alternative formats, including Easy Read, large print, audio or translated versions, where reasonably required. Please contact us if you need information in a different format or need support to understand it.

Complaints and Ombudsman

We aim to resolve concerns fairly and promptly. If you are unhappy with our housing service, you can raise a complaint directly with us. If you remain dissatisfied after our final response, you may be able to contact the Housing Ombudsman.

Social impact and tenant voice

  • We reinvest any surplus into property improvements, safety, compliance, housing management and tenant wellbeing.
  • We seek feedback through tenant engagement, surveys, case reviews and partner discussions.
  • We aim to share clear updates on how feedback has influenced service improvement.

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